Orders & Payment
Can I order from outside Japan?
Yes. Liberato ships worldwide. Orders are accepted 24 hours a day on this site and dispatched from our warehouse in Shizuoka, Japan. If your country does not appear in the list, you can still order under “Other countries.”
What payment methods are available?
Credit card, convenience store payment, Pay-easy, bank transfer, carrier billing and PayPal. Payment is confirmed when your order is placed.
How long does delivery take?
We dispatch within 5 days of your order. Delivery takes 1–3 days within Japan and, depending on the region, 1–3 weeks internationally.
Shipping Costs
How much is shipping within Japan?
Orders of ¥10,000 or more ship free. Orders of ¥6,000–¥9,999 are ¥900, and below that ¥210–¥420 depending on the item. Hokkaido is ¥4,000 and Okinawa ¥5,000 for orders of ¥6,001 or more.
How much is international shipping?
Asia $30, the United States $70 (DHL), Europe, Oceania, the Middle East and North & Central America $50 (EMS), South America and Africa $70, and all other countries $70.
Will I be charged customs duties?
Import duties and taxes may be charged when your parcel enters your country. These are set by your country's customs authority and are the customer's responsibility. Amounts vary by country and product value, so please check with your local customs office for details.
Barefoot & Fit
Are Liberato shoes barefoot shoes?
Strictly speaking, no. Barefoot shoes are zero-drop with a thin sole, whereas Liberato shoes have a 3.5cm heel and a Vibram sole. However, they are designed to be worn barefoot: the parts that touch the foot are unlined, and a tatami insole of Kyushu-grown igusa is fitted as standard. They are chosen by people who want the feel of bare feet with natural materials.
Can I wear them without socks?
Yes. Igusa absorbs moisture and reduces odor, keeping the inside of the shoe fresh. They are comfortable worn barefoot all day. The insole is removable for airing in the shade, and can be replaced with separately available tatami insoles.
Are these recovery sandals?
They are designed differently from recovery sandals intended for post-exercise recovery. Liberato's tatami sandal slippers and mule sandals are made for relaxed time spent barefoot. At around 130g per shoe and with the breathability of igusa, they free the foot indoors and out.
My feet sweat easily and I worry about odor.
Igusa absorbs more than twice as much moisture as cotton and reduces the substances that cause odor. Research has also shown an antibacterial effect against the bacteria behind athlete's foot and foot odor. This is why they are particularly chosen by people who wear shoes without socks.
Sizing, Exchanges & Returns
How do I choose my size?
Measure the insole length and maximum width of a shoe you wear comfortably, then compare with the measurements on the product page and choose the closest size. Liberato shoes are designed with a little room at the toe and across the instep. Our size guide illustrates how to measure.
Can I exchange if the size doesn't fit?
One exchange per order is available. Shipping costs are the customer's responsibility. Please contact us to arrange it.
Can I return an item?
Returns are accepted within 14 days of delivery, for any reason. Return shipping is the customer's responsibility, and items must be unused and in resalable condition. Tatami insoles (hygiene product), Tatami Green Tea (food) and sale items cannot be returned. If an item is faulty, we will exchange or refund it and cover the shipping.
Do you offer gift wrapping?
Yes, free of charge. Please leave a note at checkout.
Materials & Care
What is the tatami insole made of?
Igusa grown in Kyushu (Kumamoto and Fukuoka). Igusa absorbs moisture, reduces odor and has antibacterial properties, so the shoes stay comfortable barefoot all day. The natural-colored insole is upcycled from offcuts left over from tatami production.
Can the tatami insole be replaced?
Yes. Tatami insoles are sold separately and can be swapped in yourself. Like replacing a tatami floor, renewing the insole with fresh igusa lets the shoes be enjoyed for years.
Can the sole be replaced?
Models with a Vibram sole (4-Way Tatami Loafers, Tatami Slip-on Loafers, Tatami Loafer Slippers and Tatami Mule Sandals) can be fully resoled. The cost is ¥12,000. Please contact us to arrange it.
Can I wear them in the rain?
Models with tatami across the instep (Tatami Slip-on Loafers and Tatami Sneakers) are treated with a water repellent before shipping, but we recommend avoiding wet weather. If they do get wet, wipe away the moisture and dry them in a well-ventilated place. Regular use of a waterproofing spray is recommended to keep them at their best.
How should I care for the leather?
Brush regularly and apply leather cream a few times a month. Himeji leather gains luster and softness the more it is cared for, developing a patina that is entirely its own.
Can the igusa insole be washed?
Please avoid washing with water. If it becomes soiled, wipe it with a dry cloth and dry it in the shade in a well-ventilated place. As a natural material, igusa changes color when exposed to light or sunlight.
Other
Can I try the shoes on in store?
Yes, at Liberato TOKYO in Azumabashi, Tokyo. Please see the Store page for opening hours and reservations.
Do you work with wholesale, special orders or press?
Please get in touch via the For Business page. We welcome enquiries about stocking our products, collaborations and press coverage.